Automation software package call center (single point of references of citizens of Odessa)
Receive calls from citizens operators, the imposition of resolutions, cataloging, creation of answers, execution control, workflow.
System website:
petition.od.uaFrom 2011 to 2015, processed 200 thousand applications.
In the month were treated from 2 to 6 thousand appeals were involved 180 operators in 60 departments and enterprises of the Odessa City Council.
Technologies:
Gallery:
